Terms & Conditions

1. Deposits Are Non-Refundable

All deposits are non-refundable.

2. Remaining Balance & Payment Before the Lesson

Any remaining balance must be paid when the instructor arrives by cash, money order, or cashier's check. The instructor must call the payment in to the school before the lesson begins so the school can process the payment and issue a receipt.

The payment and the student's valid learner's permit must be provided to the instructor before the lesson starts. Instructors are strictly prohibited from beginning a lesson before collecting the required payment and verifying the permit. This requirement cannot be waived by the student, parent/guardian, or instructor.

Any instructor who begins a lesson without first collecting the required payment and verifying the permit will be subject to termination.

3. Students and Parents/Guardians Must Be Respectful

Students and parents/guardians are expected to treat instructors with courtesy and respect at all times.

4. The Student Must Be Ready for the Lesson

When the instructor arrives, the student must be ready to begin the lesson. Instructors are not sales representatives and are not responsible for convincing a parent/guardian to allow the student to participate. The student should be prepared and ready to drive when the instructor arrives.

5. Questions and Concerns Must Be Addressed Before the Lesson

Parents/guardians should address any questions, concerns, or issues before the instructor arrives. Customer service is available online through Chat Support or the Customer Service page. Instructors are not customer service representatives and are not responsible for resolving enrollment, pricing, scheduling, or other customer service matters during a lesson.

6. Lessons May Be Cancelled if There Are Concerns at Pickup

If an instructor arrives and the student or parent/guardian is disrespectful, confrontational, or expresses fear or concerns or decides they do not want the student to participate, the instructor may cancel the lesson.

The deposit will remain non-refundable. The instructor is not required to remain at the location while concerns are discussed.

Instructors are not therapists or counselors. Parents and guardians must understand and be comfortable with the service before scheduling a lesson. A state-licensed driving instructor whom you may not know will be arriving at the scheduled location to teach the student. If you are not comfortable with this arrangement, please do not schedule a lesson with us.

7. Student Must Be Fit to Drive

If the instructor determines that the student appears to be intoxicated, under the influence of drugs or alcohol, impaired, or otherwise not fit to safely participate in the lesson, the lesson will be cancelled and the deposit will not be refunded.

If the student is experiencing severe anxiety, panic, nervousness, depression, emotional distress, or another condition that prevents them from safely participating in the lesson, the instructor may cancel the lesson.

Instructors are driving instructors, not therapists, counselors, or mental-health professionals. It is not the instructor's responsibility to make a student comfortable with driving or to provide counseling or emotional support. The student must be ready and able to safely participate in the lesson when the instructor arrives.

8. Respect the Instructor's Time

Instructors have scheduled appointments throughout the day and cannot remain at the location for extended conversations before or after a lesson.

9. Photos and Identification

Instructors are not required to participate in family photos. Students or parents/guardians may not photograph, copy, or otherwise capture an instructor's identification or ID card.

10. Student Hygiene

Students are expected to arrive with appropriate personal hygiene and clothing suitable for driving instruction.

11. Safety and Pickup Arrangements

Parents/guardians are responsible for making appropriate arrangements for the student before and after the lesson. The instructor is not responsible for supervising the student outside of the scheduled driving lesson.

12. Valid Learner's Permit Required

The student must have a valid California learner's permit before beginning a driving lesson. If the student does not have a valid permit, the lesson will be treated as a no-show/late cancellation, and a $50 rebooking fee will apply.

13. No Passengers or Ride-Alongs

No additional passengers or ride-alongs are permitted during driving lessons.

14. Disabilities or Special Accommodations

Any disabilities, medical conditions, learning needs, or other circumstances that may affect the student's ability to participate in driving instruction must be disclosed before the lesson is scheduled so we can determine whether appropriate accommodations can be provided.

15. Instructor Assignment

We cannot guarantee a specific instructor unless the service purchased specifically guarantees instructor selection. Instructor assignments are based on availability and scheduling.

16. Communication Before the Lesson

Parents/guardians should discuss any questions, concerns, special circumstances, or expectations with the driving school before the instructor arrives. Customer service is available online through Chat Support or the Customer Service page so the instructor can focus on providing the scheduled driving instruction.

17. Other Students or Instructors May Be Present

Parents/guardians understand that, in certain circumstances, another student or driving instructor may be present in the vehicle during a lesson.

This may occur for various reasons, including instructor training, scheduling needs, or unexpected circumstances, such as an instructor or student being unable to access their home or retrieve their keys. The driving school will make reasonable efforts to maintain student privacy and safety while accommodating these situations.

18. Lost, Misplaced, or Damaged Certificates

Lost, misplaced, or damaged certificates must be reordered online through the Student Dashboard. A $50 replacement fee applies.

If you believe the instructor did not provide your certificate, you must report it within 72 hours of your last lesson. If the issue is not reported within 72 hours, the certificate will be considered lost or misplaced, and the $50 replacement fee will apply. No exceptions.

Replacement certificates will be mailed by standard mail. If you need the certificate rushed or expedited, additional fees will apply.

19. Payment Disputes, Chargebacks & Fraudulent Payments

Customers are encouraged to contact the driving school through Chat Support or the Customer Service page before initiating a payment dispute when there is a question or concern about a charge. We will make reasonable efforts to review and resolve legitimate billing concerns.

If a customer files a chargeback or payment dispute for a transaction that was authorized, properly charged, and for services that were provided or made available as agreed, the driving school may provide the payment processor with applicable documentation, including enrollment records, receipts, lesson records, attendance records, communications, signed agreements, and other relevant information.

Payments made using fraudulent, stolen, unauthorized, or otherwise invalid payment information may result in cancellation of services and may be reported to the appropriate payment processor or authorities when appropriate.

20. Refund Policy

Refunds are only issued when the driving school is unable to provide the scheduled service for reasons outside of the customer's control. Examples may include: mechanical problems, assigned instructor is unexpectedly unavailable, or the school is otherwise unable to provide the scheduled lesson.

Refunds will not be issued if the parent/guardian expresses fear or concerns or decides they do not want the student to participate after the instructor arrives. The instructor will not attempt to convince or pressure the parent/guardian to proceed with the lesson. The instructor will simply cancel the service, and the deposit will remain non-refundable.

Refunds are also not issued for customer-caused cancellations, including no-shows, late cancellations, failure to have a valid permit, failure to be ready when the instructor arrives, or other circumstances caused by the customer. Any applicable rebooking fees will still apply.

21. Instructor Pickup Window & Arrival Time

The scheduled pickup time is a pickup window, not an exact arrival time. Due to unpredictable traffic, road conditions, weather, previous lessons, and other circumstances on the road, instructors may arrive at any time within the scheduled pickup window.

Parents/guardians and students should be ready and available for the entire pickup window. The instructor may arrive toward the end of the scheduled window, and this should not be considered a late arrival as long as the instructor arrives within the scheduled window.

The instructor will only contact you if they expect to arrive after the scheduled pickup window. If you have not heard from the instructor, please assume they are still on schedule and may arrive at any time within the pickup window.

22. Instructor Communication & Pickup Procedure

The instructor will communicate with the student or parent/guardian by phone call or text message regarding the lesson and pickup. By scheduling a lesson, customers agree to receive text message communication from the driving school and/or instructor related to the scheduled service.

For safety and security reasons, instructors do not go to the customer's door or enter the customer's home. The student and parent/guardian must be ready to meet the instructor at the designated pickup location.

The student must have their valid learner’s permit and required payment ready and must be inside the vehicle within 5 minutes of the instructor’s arrival. If the student is not paid, does not have their valid permit, or is not inside the vehicle within 5 minutes of the instructor’s arrival, the lesson will be deemed a no-show, the instructor will leave, and any applicable no-show or rebooking fees will apply.

Please remain available by phone during the entire scheduled pickup window.

Definition of a “no-show.” For the purposes of this agreement, a “no-show,” a “late cancellation,” and any other customer-caused failure to start a scheduled lesson are treated the same way. This includes, without limitation: a cancellation or change made less than 72 hours before the scheduled lesson; the student not being present, not having their valid permit, or not having the required payment ready within 5 minutes of the instructor’s arrival; concerns about getting into the vehicle; and any other circumstance caused by the customer that prevents the lesson from starting. In every case, the deposit is forfeited and the $50 rebooking fee applies before a new lesson can be scheduled. No exceptions.

23. Individual 2-Hour Lessons & Certificate Issuance

If a customer chooses to complete individual 2-hour driving lessons instead of purchasing the standard lesson package, a certificate will not be issued until the student has completed the third 2-hour lesson, for a total of 6 hours of completed driving instruction.

The certificate will be issued only after all required instruction hours have been completed and the student has met the applicable requirements.

24. Instructor Teaching Styles & Student Participation

Just like teachers, coaches, and instructors at school, every driving instructor has their own teaching style, personality, and approach to instruction. You may like one instructor's teaching style more than another's, and that is normal.

Students and parents/guardians should understand that not every instructor will teach in the exact same way. The student is expected to be respectful, receptive to instruction, and ready and willing to participate in the lesson.

The instructor's job is to teach the student how to drive safely and properly. The student's job is to listen, participate, follow instructions, and make a genuine effort to learn.

25. Rescheduling or Changing a Lesson

Rescheduling a lesson or changing the date or time of a scheduled lesson requires a $15 change fee, which must be paid through the Student Dashboard.

All changes must be made at least 72 hours before the scheduled lesson. Changes made less than 72 hours before the lesson will be treated as a no-show, and a $50 rebooking fee will apply.

No exceptions apply to the 72-hour requirement, regardless of the reason for the late change or cancellation. The instructor has reserved that time specifically for the student and is required to be compensated for the scheduled appointment, even when the customer has a legitimate reason for needing to reschedule.

By scheduling a lesson, the customer acknowledges and agrees to this policy.

Definition of a “no-show.” For the purposes of this agreement, a “no-show,” a “late cancellation,” and any other customer-caused failure to start a scheduled lesson are treated the same way. This includes, without limitation: a cancellation or change made less than 72 hours before the scheduled lesson; the student not being present, not having their valid permit, or not having the required payment ready within 5 minutes of the instructor’s arrival; concerns about getting into the vehicle; and any other circumstance caused by the customer that prevents the lesson from starting. In every case, the deposit is forfeited and the $50 rebooking fee applies before a new lesson can be scheduled. No exceptions.

26. Instructor Language

Our instructors communicate in English. Some instructors may speak additional languages or have different cultural or language backgrounds; however, we cannot guarantee that an instructor will speak any language other than English.

Students must be able to understand and communicate sufficiently in English to safely participate in driving instruction.